Top Virtual Phone Systems for Small Businesses in 2024
Small businesses rely heavily on business phone services to streamline external communication and foster stronger connections with their customer base. These services facilitate seamless customer access at minimal expense, giving small enterprises a competitive edge.
The burgeoning global VoIP market, expected to surpass $102.5 billion by 2026, underscores the efficacy of small business phone services.
Best Business Phone Services for Small Business, For small businesses aiming to broaden their clientele, these services offer cost-effectiveness and reliability, expediting progress toward organizational goals. Embracing business phone services empowers small businesses to flourish, fostering accelerated growth and enriched customer relationships.
A business phone system represents a VoIP-powered multi-line solution that boasts unlimited calling, business texting, call recording, voicemail capabilities, call management tools, and other advanced features absent in traditional phone systems. It enhances both internal and external communications for customers and employees alike, reducing business expenses while ensuring high levels of reliability and security.
Establishing robust communication channels is paramount for businesses, particularly small enterprises seeking to expand their customer reach.
A virtual phone system, functioning as a cloud-based solution capable of managing inbound and outbound business calls, voicemails, text messages, and more, presents an excellent option. Utilize this guide to assess and select the optimal virtual phone system for your business.
In this blog post, we’ll delve into the fundamentals of business phone services, key considerations when choosing one, and highlight the top providers in the field. Let’s dive in.
What are the Business Phone Services for Enhanced Communication
Business phone services encompass a range of technologies designed to enhance communication and collaboration processes, particularly in external interactions. These services, often based on VoIP technology, virtual phone systems, toll-free numbers, and IVRs, streamline connections between businesses and their customers, as well as vice versa.
In today’s era of rapid technological advancements, it’s an opportune moment for startups and small businesses to leverage this technological edge. These services are typically offered at affordable prices, ensuring they fit within budget constraints while delivering optimal and desired outcomes.
Vital Role of a Reliable Business Phone Service Provider
A dependable business phone service provider holds significant importance for businesses of all sizes, with particular benefits for small enterprises. Many providers catering to small businesses offer advanced functionalities at highly cost-effective rates, making them a valuable asset. Here’s why:
Business phone services enable effective monitoring of various call metrics, such as call volume, duration, hold times, and waiting durations. Additionally, they provide features like call forwarding, recording, internal routing, and rerouting, ensuring seamless operations and sustained performance.
Crucially, these services offer convenience to business owners and agents through mobile applications that facilitate efficient management of all processes. This not only enhances operational efficiency but also reduces organizational costs significantly.
For small businesses, business phone services are essential not just for their array of features but also for their cost-effectiveness. However, the choice of service provider ultimately rests on the specific requirements of the business. Selecting the best provider can provide an immediate competitive advantage.
Key Features to Consider When Choosing a Business Phone Service Provider
Selecting a business phone provider offering robust features at competitive prices is crucial, tailored to the specific needs of each organization. Here’s a guide on how to make the right choice:
Trial Period and Package Selection: Ensure the provider offers a trial of their features, allowing stakeholders to make informed decisions before committing to a yearly package. While many features may be common among small business providers, evaluating these features is essential.
- Easy Integration: Look for business phone service software that seamlessly integrates with third-party CRM applications. This integration enhances effectiveness by providing valuable data insights, optimizing processes for teams.
- Reporting and Analytics: Comprehensive reporting and analytics are vital for assessing communication effectiveness and gaining insights into client conversion rates, agent performance, and call durations. Choose a provider that offers robust analytics tools.
- Maintenance: Opt for a provider that minimizes maintenance requirements, offering comprehensive support during setup. Reduced hardware and maintenance costs contribute to a competitive edge and increased profitability for your organization.
- Mobile Application: A mobile application alongside the web platform enhances operability and cost savings for small businesses. Ensure the provider offers a mobile app without compromising performance or productivity.
- Call Recording: Essential for evaluating call quality and monitoring individual agent performance, call recording is a must-have feature. Ensure that your chosen provider offers reliable call recording functionality.
These features are essential considerations when selecting a business phone service provider, as they contribute to streamlined operations and minimize potential complications.
Top 10 Small Business Phone Service Providers
When it comes to small business phone service providers, the market is saturated, requiring careful evaluation of each software’s features and pricing before making a decision. As a small business, budget constraints are always a consideration. Fortunately, we’ve done the legwork for you, assessing the top 10 small business phone service providers in 2024.
1. Nextiva Business Phone Review
Nextiva stands out as a top choice for small businesses, offering impressive features and dedicated customer support. Here’s an overview of what Nextiva brings to the table:
Nextiva provides a comprehensive desktop app that seamlessly integrates business phone, texting, team chat, routing, caller ID, customer experience tools, and more. Notably, Nextiva includes built-in contact list management, calendaring, VoIP calling, video conferencing, team messaging, and SMS texting, offering users a versatile platform for communication and collaboration.
What We Like
- Well-rounded cloud phone system: Nextiva’s desktop app, NextivaONE, combines VoIP, team chat, conferencing, and texting in a user-friendly interface. Call routing and collaboration features are easily accessible, and setup is efficient with prompt support assistance when needed.
- User-friendly app for call handling: Nextiva’s desktop and mobile apps provide essential call-handling features without overwhelming complexity. While the desktop app offers smoother navigation, both versions ensure quick access to crucial functions like IVR, ring groups, and voicemail.
- Dedicated numbers and user access: Every user receives a dedicated local number and extension, with individual portal logins for personalized settings and access control.
- Message Pro: Nextiva’s Message Pro feature enhances texting capabilities by enabling routing of incoming texts to team members or specific departments, removing traditional limitations.
What We Don’t Like
- Limited integrations: Nextiva offers fewer third-party software integrations compared to some competitors, potentially limiting flexibility for users.
- Mobile app alerts: Users may experience delays in receiving notifications, particularly with voicemail alerts, which could affect real-time communication efficiency.
- Lackluster video meetings: While Nextiva offers video meetings with basic features like screen sharing and chat, it lacks advanced collaboration tools such as breakout rooms and whiteboards, and is restricted to Nextiva users only.
Cost
Nextiva’s pricing ranges from $18.95 to $32.95 per line per month, available through multi-year agreements or month-to-month subscriptions. The provider typically offers a 30-day free trial, with occasional promotional offers like a 90-day risk-free trial.
Equipment
Nextiva offers a range of desk phone system options, including Yealink, Poly, and Cisco models, with some plans including free phones for new customers.
Overall, Nextiva’s blend of functionality, affordability, and customer support makes it a compelling choice for small businesses seeking a reliable communication solution.
2. Zoom Phone Review
Zoom Phone stands out as a comprehensive VoIP phone system tailored for business needs, boasting a range of features including team chat, call monitoring, IVR, and call analytics. Here’s a detailed overview of Zoom Phone’s capabilities:
Zoom Phone offers a complete VoIP phone system equipped with team chat, call monitoring, call queues, IVR, and call analytics on each plan. The desktop and mobile apps are user-friendly, supporting file sharing and emoji reactions within team chat conversations. Notably, Zoom Phone provides the flexibility of per-minute payment or unlimited domestic calling in select countries outside the US, with above-average voice quality attributed to the use of the Opus codec.
Key Highlights
- Cohesiveness Across Channels: Zoom Phone seamlessly integrates with Zoom Meetings, facilitating smooth transitions between channels and collaboration tools. Users can initiate whiteboards or note documents in chat and seamlessly continue them during video conferences.
- Unlimited Domestic Calling Outside the US: Zoom stands out by offering unlimited domestic calling in a choice of 40 countries, in addition to an add-on for unlimited calling in 19 countries, catering to diverse international communication needs.
- Intuitive Mobile App: Zoom’s mobile app offers an intuitive interface, complementing the desktop experience with seamless navigation and consistent features across devices, enhancing user convenience for managing chats and call logs.
Challenges
- Lack of Analytics: While Zoom Phone includes advanced features like call queues and monitoring, real-time analytics are only available as part of the Power Pack add-on, with the native platform lacking live call activity tracking.
- Limited Feature Flexibility: Zoom’s pricing structure offers the same suite of features across all plans, limiting flexibility for teams to choose their desired feature tier based on individual needs.
Cost
Zoom Phone offers three plans with varying call pricing styles and domestic calling areas, ranging from $10 to $20 monthly. Additionally, Zoom provides an add-on for unlimited calling in up to 19 countries, catering to diverse communication requirements.
Equipment
Zoom offers hardware as a service to Zoom One and Zoom Phone users, allowing rental of phones at affordable monthly rates. Desk phone options include models from Poly, AudioCodes, and the Poly CCX series, offering flexibility and low upfront costs for users.
Overall, Zoom Phone’s combination of video capabilities, flexibility, collaboration features, and competitive pricing make it a compelling choice for businesses seeking a comprehensive communication solution.
3. 8×8 Review
8×8 stands out as a top choice for businesses seeking comprehensive communication solutions, offering unlimited local and global calling across 48 countries, along with SMS, team chat, and video meetings. Here’s an in-depth review of 8×8’s features and offerings:
8×8 provides UCaaS plans with seamless scalability into higher-tier contact center plans, making it an ideal choice for teams planning to expand their customer service operations. The platform offers robust supervisor support, including call monitoring with whisper and barge features, along with a supervisor analytics dashboard for efficient team management. Basic routing tools like call queues, multi-level IVR, and voicemail transcription are available even on the entry-level X2 plan, catering to the needs of small businesses. Notably, 8×8’s 500-participant meeting capacity across all plans ensures seamless collaboration for teams of any size.
Key Highlights
- Receptionist Support: 8×8 Frontdesk is a dedicated app interface designed for receptionists and front desk workers, offering easy handling of high call volumes with features like an accessible contact directory, live view of queue activity, quick call transfers, and intuitive call controls.
- Supervisor Support: The X4 plan includes advanced supervisor features such as call monitoring with listen, whisper, barge, and takeover capabilities, facilitating efficient monitoring and management of team members’ call activities.
- Interactive Meetings: 8×8’s meetings support up to 500 participants and include interactive features like emoji reactions, instant polls, and breakout rooms, enhancing engagement and productivity during remote meetings.
Challenges
- International Calling Limitations: While 8×8 offers wide international calling coverage across 48 countries, some limitations, especially regarding mobile numbers, may apply, particularly on the X2 plan. For true unlimited international calling, the X4 plan is recommended despite its higher cost.
- Pricing: 8×8’s UCaaS platform, while offering advanced call center features, comes at a higher price point compared to some alternatives. It is recommended for businesses planning to utilize the unique features offered, such as call monitoring and international calling.
Cost
8×8 offers a range of plans, including unified communications and contact center plans, with pricing information available upon request. Users can choose from various VoIP desk phone options, with the option to purchase or rent phones, and certain models may be included in bundled plans.
Overall, 8×8’s emphasis on international calling capabilities, supervisor support, and interactive meetings make it a compelling choice for businesses seeking a comprehensive communication solution tailored to their needs.
4. RingCentral Business Phone Review
RingCentral emerges as a top contender in the realm of business phone systems, offering a robust suite of features focused on collaboration, video conferencing, and user-friendly functionality. Here’s an in-depth look at RingCentral’s offerings:
RingCentral provides RingEX, a cloud-based business phone, messaging, video, and VoIP calling system accessible on both desktop and mobile platforms. The app boasts support for IVR, call monitoring, call queues, and a wide range of business phone numbers from various area codes worldwide.
Key Highlights
- Team Collaboration: RingCentral excels in built-in collaboration features, facilitating seamless communication through one-click buttons for team video huddles and task assignment tools within chat, promoting effective collaboration among team members.
- Ease of Use: RingCentral’s intuitive interface ensures straightforward navigation for users, even those new to VoIP technology. The desktop app’s resemblance to popular communication platforms like Slack enhances user familiarity, while features like notifications streamline task management.
- Business Analytics: RingCentral offers customizable and robust analytics capabilities, enabling users to create personalized dashboards with metrics measuring queue activity, call volume, and user performance, providing valuable insights for informed decision-making.
Challenges
- SMS Limits: RingCentral imposes monthly text allowances on each plan, ranging from 25 to 200 texts per user. Users may quickly reach their SMS limit, particularly with heavier usage, posing a limitation for communication needs.
- Analytics and Monitoring Learning Curve: While RingCentral’s basic calling features are user-friendly, the analytics and call monitoring features may present a learning curve for some users due to their advanced nature, potentially requiring additional training or support.
- Customer Service: RingCentral’s customer support has been criticized for excessive hold times, occasionally exceeding 10 minutes, which may impact timely resolution of issues for users.
Cost
RingCentral offers a free 14-day trial and three plans priced between $20 to $35 per user per month on annual billing, with month-to-month billing options available at higher rates ranging from $30 to $45 per user per month.
Equipment
RingCentral offers a diverse catalog of VoIP hardware and devices, including models from Poly, Mitel, Unify, Cisco, Yealink, and Avaya. While no free phones are included, discounted rental options are available for users, ensuring compatibility and flexibility in equipment selection.
Overall, RingCentral’s emphasis on collaboration, video conferencing, and ease of use makes it a standout choice for businesses seeking a comprehensive communication solution.
5. Dialpad Review
Dialpad offers a robust suite of team collaboration and AI-powered telephony features, including voice and video calling, team chat, virtual faxing, and SMS texting.
The platform’s desktop app boasts one of the most user-friendly dashboards among UCaaS providers. Impressively, Dialpad includes live call transcription and real-time analytics in every plan, providing significant value at a relatively low cost of $15 monthly. Additionally, it encompasses essential phone system features such as virtual phone numbers worldwide, call queues, multi-level IVR, ring groups, and file sharing in team chats.
Highlights
- Value: Dialpad’s Standard plan offers tremendous value for just $15 per month, including advanced features like live call transcription, real-time analytics, and interactive video-conferencing.
- Analytics and AI: The platform’s analytics dashboard is intuitive and informative, providing clear insights into call volumes, messages, and video meeting records.
- User Experience: The desktop app features a modern and spacious UI. Despite its extensive features, live transcription integrates seamlessly with active call controls, making it easy to use during calls.
Challenges
- Small Video Capacity: Dialpad Meetings offers useful features like waiting rooms and virtual backgrounds, but its 10-user capacity may be limiting for teams larger than 10 employees.
- Limited Integrations: The Standard plan supports integrations only with Google Workspace. For integrations with Salesforce or HubSpot, you need to opt for the Pro plan.
Cost
Dialpad offers a free 14-day trial. Annual subscriptions for the unified communications platform range from $15 to $25 per user per month, while month-to-month billing ranges from $23 to $35 per user per month. For more details, refer to our comprehensive Dialpad cost breakdown.
Dialpad Equipment
Dialpad provides Polycom and Yealink desk phones for VoIP users, but does not offer deals or include phones in service bundles. Available phone models include:
- Polycom VVX 350: (6 lines, 4 soft keys, 3.5” color backlit display)
- Yealink SIP T33G: (4 lines, 2.4” color backlit display)
- Yealink SIP T54W: (16 lines, built-in Bluetooth)
Dialpad’s combination of AI features and affordability makes it an excellent choice for small businesses looking to leverage advanced telephony and analytics capabilities.
6. OpenPhone Review
OpenPhone provides a flexible and user-friendly calling and texting system, though it lacks video capabilities. The platform stands out with its unique number-sharing tools, enabling small teams to collaborate effectively. Multiple users can share the same number, making calls and sending texts simultaneously, and easily switch between multiple numbers with a single click.
Recently, OpenPhone has integrated AI features, including call summaries and suggested message replies, which we found both reliable and useful.
Highlights
- Shared Phone Numbers: Unlike many alternatives, OpenPhone allows users to share phone numbers among team members. Multiple users can send texts and make calls from the same number at once, significantly boosting productivity.
- AI Features: OpenPhone’s AI capabilities include generating responses to customer texts, call transcription, and automated call summaries. These summaries accurately capture key points from conversations, enhancing team efficiency.
- Collaboration: OpenPhone excels in facilitating collaboration, allowing users to switch between phone numbers with ease. Within each phone number, users can access both messaging and phone inboxes seamlessly.
Challenges
- Lack of Analytics: OpenPhone lacks an analytics feature, preventing access to critical phone system metrics such as inbound vs. outbound calls, missed call percentages, and other important KPIs.
- Limited Google Integrations: Although OpenPhone integrates with Google Contacts, email, and some CRM platforms, it does not fully integrate with Google Workspace, unlike some competitors.
- No Hardware Support: OpenPhone only supports softphone apps on desktops or cell phones and does not work with physical phone systems.
Cost
OpenPhone offers three plans ranging from $15 to over $23 per user monthly. The Starter plan includes voice, SMS, group messaging, and voicemail transcripts. The Business plan adds AI call summaries, group calling with multiple users per call, and custom ring orders.
7. Grasshopper Review
Grasshopper is a straightforward business phone system focused on calling and SMS. With a basic interface, it is ideal for solopreneurs and small teams that do not need a feature-rich phone system. Both the desktop and mobile apps include voicemail, call logs, messaging history, and basic call controls like forwarding and hold.
We found Grasshopper to be user-friendly on both desktop and mobile platforms, and appreciated its support for unlimited texting within the US.
Highlights
- Simplicity: Grasshopper offers one of the simplest phone systems available. Its desktop and mobile apps include only essential features such as voicemail and call records, making it easy for new users to handle calls and texts.
- Unique Pricing Structure: Unlike competitors that offer user-based pricing, Grasshopper charges based on the account. This can be cost-effective for small teams of 5 to 20 employees who plan to share phone extensions among multiple users, especially those who don’t need additional features.
Challenges
- Pricing Structure: While advantageous for some, the pricing structure may not suit businesses that need unique phone numbers for each user. More affordable options are available for such teams.
- Lack of Routing Features: Essential VoIP features like IVR and call queueing are absent in Grasshopper. We felt limited without these routing tools.
- No Hardware Support: Grasshopper is designed to function through desktop and mobile apps only, with no compatibility for desk phones.
Cost
Grasshopper offers four pricing plans, all charged by the account. The plans vary based on the number of supported users, bundled phone numbers, and extensions, but each plan includes the same core features: unlimited calling and SMS within the US, desktop and mobile apps, instant text response, voicemail, and call controls.
8. GoTo Connect Review
GoTo Connect stands out as a cloud-based voice, video, and chat messaging platform offering robust features tailored for international communication needs. Here’s a comprehensive review of GoTo Connect’s capabilities:
GoTo Connect provides a cloud-based voice, video, and chat messaging platform with intuitive tools for call distribution and routing. The dial plan editor offers a user-friendly drag-and-drop interface for creating intricate routing systems, seamlessly linking phone systems with queues, ring groups, voicemails, and announcements. Smart call routing ensures that every inbound call reaches an available agent, maximizing efficiency and customer satisfaction.
Key Highlights
- High-Volume International Calling: GoTo Connect’s Standard plan offers unlimited VoIP calling to over 50 countries, surpassing competitors in international calling capabilities. Users can easily connect with popular destinations such as China, Australia, and the UK, making it ideal for businesses with global operations.
- Phone System Customization: The Standard plan provides unlimited access to key call distribution tools, including auto attendants, custom dial plans, ring groups, and call queues. This flexibility allows businesses to tailor their phone systems to suit specific needs, enhancing caller experience and efficiency.
- Dial Plan Builder: GoTo Connect’s drag-and-drop IVR flow builder enables users to create custom self-service menus without the need for coding. The analytics feature provides insights into customer usage and IVR choices, empowering businesses to optimize their routing systems for improved performance.
Challenges
- Limited Basic Plan: The Basic plan restricts access to essential call distribution tools, including auto attendants, ring groups, and call queues, making it less suitable for larger teams with complex communication needs.
- SMS Credit Limitations: Each plan includes a preset number of SMS credits per user, limiting the number of texts users can send per month. This may pose restrictions for users with higher messaging requirements.
Cost
GoTo Connect offers two plans – Basic and Standard – priced at $27 and $32 monthly per user, respectively. Additional add-ons are available for an extra cost, providing flexibility for users to customize their plans according to specific requirements.
Equipment
GoTo Connect offers a selection of IP phone systems, including models from Cisco, Polycom, and Yealink, catering to diverse user preferences and needs. With purchase options like the PolyEdge E100 basic desk phones included with line subscriptions, GoTo Connect offers affordable solutions for users seeking reliable hardware.
Overall, GoTo Connect’s emphasis on international calling, customization options, and intuitive tools make it an excellent choice for businesses with global communication needs.
9. Vonage Review
Vonage’s Business Communications platform provides a comprehensive suite of tools, including VoIP calling, video meetings, team chat, and SMS, accessible via desktop and mobile apps. With unlimited calls and texts within the US, Canada, and Mexico, Vonage supports essential routing features such as IVR, analytics, and call groups.
We found Vonage’s virtual number offerings particularly impressive, featuring a wide array of toll-free and local options across North America and numerous international locations. However, some of the most compelling features, like the shared messaging inbox, are only available as add-ons.
Highlights
- Unlimited SMS: Vonage supports unlimited texting within the US and Canada, which is a significant advantage over competitors that impose monthly texting limits.
- Meeting Setup and Logs: Although Vonage’s video meetings lack some interactive features, they are straightforward to schedule and access. Hosts can easily record meetings with a single click and review all recordings in the meeting log.
- Phone Number Availability: Vonage offers an extensive selection of DID numbers in desired area codes across the US and many international countries, making it easy to find the right virtual numbers.
Challenges
- Lacks Advanced Features: The basic Vonage Unified Communications package includes only fundamental features such as auto attendants and voicemail. Advanced features like call management, call monitoring, and detailed analytics require additional add-ons.
- Add-On Costs: Features such as call recording, which many competitors include as standard, are add-ons with Vonage, costing $4.99 per user monthly.
- Overpriced Key Features: Essential features like video meetings and multi-level auto attendants are only available with the Premium plan at $29.99 per user monthly. Many competitors include these features in their basic plans at significantly lower prices.
Cost
Vonage Business Communication offers three plans, with prices for 1-20 users ranging from $19.99 to $34.99 per user per month. Seasonal discounts are occasionally available. For more detailed information, refer to our extensive review of Vonage Pricing.
Vonage Equipment
Vonage provides several desk phone system options but does not offer bundled deals or discounts on phones. Available phone models include:
- Yealink SIP T48U: (16 lines, 7” color backlit display)
- Yealink T57W: (16 lines, multipoint touchscreen, 29 touch keys)
- Polycom VVX 250: (4 lines, 2.8” color LED screen)
- Poly CCX 600: (54 lines, integrated WiFi and Bluetooth, 7” screen, noise reduction)
While Vonage did not initially offer competitive phone pricing, they provided 5 Yealink SIP T43U phones at $574.95 each upon request. However, no discounts were available for more basic phone models.
Vonage’s platform excels in APIs, customization, and unlimited texting, making it a strong contender for businesses needing extensive virtual number options and straightforward communication tools.
10. Ooma Office Review
Ooma Office is a UCaaS platform tailored for small businesses, offering VoIP calling across North America and Mexico, SMS texting, and video meetings for up to 25 participants. Each account signup includes a free toll-free number and 500 toll-free minutes. Despite its slightly outdated interface and lack of advanced features like call monitoring and AI support, Ooma’s Pro Plus plan offers robust analytics. The platform’s call routing tools, including ring groups and call queues, are user-friendly.
Highlights
- Simple Call Controls: Ooma’s call controls, such as call parking, call hold, and call forwarding, are intuitive and easy to use. Transferring calls is seamless with just one click from the active call interface.
- Multichannel Analytics: Ooma’s analytics platform not only provides call analytics but also tracks insights across the phone system and messages. Monitoring messaging volume trends by hour and day was particularly useful.
Challenges
- No Team Chat: Ooma lacks a built-in team chat feature, which is available in many alternative phone systems and useful for team collaboration.
- Basic Video Meetings: Ooma’s video meetings include screen sharing and recording but lack interactive tools such as whiteboards and breakout rooms that competitors offer.
Cost
Ooma Office offers three plans ranging from $19.95 to $29.95 per user monthly. The Essentials plan features a mobile-only phone system with IVR, ring groups, and unlimited calling across North America and Mexico. The Pro plan adds video conferencing and a desktop app, while the Pro Plus plan includes call queueing and CRM integrations.
For more detailed information, refer to our expert review on Ooma Office pricing and plans.
Ooma Equipment
Ooma provides its own line of IP phones and is compatible with certain Yealink models. Desk phones are not included with any business VoIP service plans, but Ooma often runs promotions like buy-one-get-one-free deals on its branded phones.
Ooma phone options include:
- Ooma 2603: $79.99, 3 lines, HD audio
- Ooma 2613: $99.99, 6 lines, 24 programmable keys
- Ooma 2615W: $179.99, 10 lines, WiFi and Bluetooth
- Yealink T33G: $119.99, 4 lines, electronic hook switches, backlit color display
With the purchase of 35 VoIP phone lines, Ooma offered 5 Ooma 2602W IP phones (2 lines, backlit monochrome display) at $289.82+tax.
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FAQ’s for Best Business Phone Services for Small Business
What are the unique features of each VoIP service provider?
Zoom Phone offers seamless integration with Zoom Meetings, advanced call features, and options for per-minute payment or unlimited domestic calling in select countries. GoTo Connect provides high-volume international calling, an intuitive dial plan editor with drag-and-drop interface, and robust phone system customization tools. 8x8 offers comprehensive international calling options, advanced call monitoring with whisper and barge, and a supervisor analytics dashboard. Dialpad includes live call transcription, AI features like call summaries and suggested message replies, and a user-friendly dashboard. Grasshopper offers basic calling and SMS features, a simple interface, and an account-based pricing structure beneficial for small teams and solopreneurs.
Which providers offer advanced call analytics and monitoring features?
Zoom Phone provides real-time analytics with the Power Pack add-on. GoTo Connect offers insights about customer usage and IVR choices. 8x8 includes advanced call monitoring (listen, whisper, barge) and supervisor analytics. Dialpad offers real-time analytics and AI-generated call summaries. Grasshopper does not offer advanced analytics or monitoring features.
What are the cost ranges for each VoIP service provider?
Zoom Phone plans range from $10 to $20 per user per month. GoTo Connect's Basic plan costs $27 per user per month, and the Standard plan costs $32 per user per month. 8x8 provides pricing details upon contact and offers various UCaaS and contact center plans. Dialpad's annual subscriptions range from $15 to $25 per user per month, with month-to-month billing varying from $23 to $35 per user. Grasshopper's pricing is account-based and varies by plan, supporting multiple users and phone numbers.
Which providers offer mobile and desktop app support?
Zoom Phone, GoTo Connect, 8x8, Dialpad, and Grasshopper all support both mobile and desktop apps.
Do any of the providers offer hardware options or deals on desk phones?
Zoom Phone offers hardware as a service, allowing users to rent phones at affordable rates. GoTo Connect offers IP phone systems from Cisco, Polycom, and Yealink, with some deals available. 8x8 provides options for purchasing or renting Poly, Yealink, and Polycom phones, with some bundled deals. Dialpad sells Polycom and Yealink phones but does not offer any deals or include phones in service bundles. Grasshopper does not support hardware or desk phones; it works only via desktop and mobile apps.